Terms of Service

PAYMENT, ORDERING AND DELIVERY TERMS AND CONDITIONS

Vinyl Factory Ltd
The Basement Studio
45 Fouberts Place
London
W1F 7QH
ENGLAND

TEL: 077 6489 0323
EMAIL: customerservice@vinylfactory.co.uk

CREDIT CARD PAYMENTS. The Vinyl Factory credit card payment system is secured and managed by Barclaycard Merchant Services ePDQ. This system is fully compliant with the new 'chip and pin' requirement and consequently you will be asked for your card security code.

CARDS ACCEPTED: Visa, MasterCard and Switch / Maestro

PAYMENT PROCESSING: Your credit card will ONLY be debited once your order has been fulfilled and dispatched. Where items you have ordered are not in stock then the cost (including shipping where appropriate) will be deducted from your original order. Your order confirmation email and dispatch note will confirm the sum deducted from your credit card.

CREDIT CARD AUTHORISATION: If we have a problem with Credit Card Authorisation we will contact you by email to try and resolve this. We reserve the right to request proof of your address and, if appropriate, deliver only to the cardholder's billing address.

ORDERING. Vinyl Factory will endeavour to dispatch your order on the same day that it is received providing this is before 4pm UK time. No orders will be dispatched over weekends or public holidays.

CONFIRMATION EMAILS. Once your order request has been submitted you will receive an email confirming your order.

VAT. All prices displayed on the Vinyl Factory web site include VAT. All orders dispatched to EU countries have to have VAT included. Orders to non EU countries will have VAT deducted once the destination address has been entered during the checkout phase. Please note that all non EU customers will be subject to sales tax in their own countries.

INVOICING. You will receive an invoice from Vinyl Factory when you make a purchase.

SHIPPING AND DELIVERY. All orders are delivered using Parcel Force.

RETURNS: We will only refund or replace items that either have a manufacturing defect or are damaged in transit. Any items must be returned to Vinyl Factory together with a description of the problem before we are able to evaluate whether a refund is due.

NON DELIVERY: All items sent by Parcel Force are insured and require signature on delivery.

ERRORS, INACCURACIES AND OMISSIONS: Occasionally there may be information on this site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this site is inaccurate at any time without prior notice (including after you have submitted your order).

Privacy Policy

What kind of information does VinylFactory collect?

We may collect personal information from you, such as your name, email address, postal address and phone number, when you visit this website and place an order online. We do not store any of your credit card details.

How does Vinylfactory use my information?

We may use your personal information in the following ways:

* To process and fulfill your order, including to send you emails to confirm your order status and shipment
* To help us address problems with and improve our site design, products and services
* To enhance your shopping experience
* To analyze trends and statistics
* To protect the security or integrity of our website and our business
* To contact you if necessary

Does VinylFactory share my information?

Vinylfactory may only share your email address with other stores that hold in stock the items you've pre-ordered in this site.